Annual Customer Meets 2014 Focus on Enabling Innovation Through Digital Transformation
New Delhi, India, January 08, 2015: Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Adaptive Case Management (ACM) solutions, successfully hosted its Annual Customer Meets in Mumbai, Chennai and Delhi recently in the month of December 2014.
Diwakar Nigam, MD & CEO of Newgen Software speaking on the success of the events said, “We are pleased to see the overwhelming participation and enthusiasm from our customers at our Annual Customer Meets. These customer meets are platforms for us to establish a direct connect with our clients, understand how we are faring in terms of their expectation and also apprise them of innovations which we plan to roll out in the near future. We also leverage these meets as an opportunity to thank our expanding client base for their continued trust and support.”
This year the events carried the theme of ‘Breathe Digital. Breathe Newgen’, signifying digital transformation initiatives led by Newgen across the globe, with a prime focus on enabling Business Innovation across client organizations. The conferences across the three locations were marked by the discussions around innovations in mobility, e-governance and adaptive case management.
In Mumbai, Mr. Hitesh Vakil, CEO – Essel Excellence Centre (EEC) spoke about their journey of achieving excellence through Business Process Management. Mr. Ramakrishnan, VP & CIO – CAMS and Mr. Vetrivel, Senior Officer – Dhanlaxmi Bank shared their experiences of having Newgen as their technology partner at the Chennai customer meet. At Delhi, Mr. Atul Kulshreshtha, VP & Head BPO Operations – iGATE and Puneet Nath Kapil, VP IT – Max Bupa Health Insurance gave the audience glimpses of their successful partnership journey with Newgen.
Speaking at the Delhi Customer Meet, Mr. Sumeer Goyal, Director Digital Practice, PwC, highlighted during his presentation the importance of building digital capability in an organization and the need for innovation. He mentioned 5 key notable digital trends among Indian companies. Sumeer also talked about enablers of digital era and developing comprehensive strategy in which technology can be used as a catalyst for business innovation.
On showcase at each of the events were innovations around Newgen Solutions on mobility, banking and e-governance. Newgen Digital Procure to Pay (P2P) solution, jointly developed with MasterCard, was also a major highlight of the evening.
The events were attended by over 300 participants from reputed organizations like Hero Fincorp, Max Bupa, HCL, iGATE, Remfry & Sagar, L&T Finance, CAMS, ICICI Bank, Dhanlaxmi Bank, JCB and many more.
