GVK chooses Infibeam as technology partner to introduce Pranaam Guest Services at Mumbai International Airport
Ahmedabad, India, September 5, 2014: In one of the major development, Infibeam a fastest growing e-commerce technology solution provider today announced that it has successfully implemented reservation engine integration for Pranaam GVK Guest Services at Chhatrapati Shivaji International Airport, Mumbai (CSIA). Pranaam GVK Guest Services is a Meet and Assist Services being provided by GVK-Mumbai International Airport Pvt. Ltd. (“MIAL”) at CSIA. MIAL has selected Infibeam’s state-of-the-art travel & ticketing platform to host and manage automation for world class meet and assist service primarily focussed on enhancing passenger experience and ensure seamless and stress-free travel through Mumbai airport. Pranaam is first of its kind implementation in India and offers travel services through CSI airport to customers worldwide.
Pranaam GVK Guest Services offers passengers an array of services including lounge access, dedicated porter for check-in baggage assistance and complete assistance by Pranaam officer for guests arriving, departing or transiting through CSIA. it is primarily designed to provide passengers with the highest standard of services and ensure a unique and memorable experience as they travel through CSIA, Mumbai. Rekha Nair, Head – Airport Services mentioned that with customer centric focus MIAL intends to provide best in class experience and be part of the passenger lifecycle through e-commerce platform. We are looking at increased sales, marketing and servicing channels by providing user-friendly and efficient e-commerce platform by partnering with Infibeam our solution provider.
On this occasion Mr Ganpat Singh Rajput said “At Infibeam, our technology platform solutions adapt for unique business implementations, having far reaching effect on commerce ecosystem. We congratulate GVK for initiating world class Meet and Assist services to provide an easy and seamless travel experience. We are confident that using our platform will help GVK Pranaam services deliver best customer experience and optimize sales”.
