Havells extends warranty and offering customer support during lockdown
Amidst the ongoing lockdown due to COVID-19, Havells India has extended warranty period on all its products amid the lockdown. All consumer product warranty ending during the period 22nd Mar 20 to 31st May 20 have been extended till 30th Jun 20.
With lockdown, as Field Service Engineers are unable to reach customer homes and provide required services. To ease customer’s worry, Havells is leveraging digital communication techniques like WhatsApp to help customers register their complaints ensuring easy feasible solution.
Havells product users can WhatsApp on 9711773333 and chat with the representative for service request registration and other needs. Customers can also visit the Havells Consumer Connect / My Lloyd App for Service request registration and other customer needs. Apart from this, for ease access, they can also SMS for service request registration by sharing Pin code and the service required on 9212110303.
To solve standard service requests from customers, Havells is providing ‘Do It Yourself’ tutorial videos and step by step illustrations for various products like AC cleaning, water purifier tank, filter cleaning and mixer grinder etc. for basic trouble shooting.
Mr. Saurabh Goel, President, Havells India said, “During this fathomed situation, Havells is diligently working to ease customer’s worry by supporting them in a best possible way. To ensure that our customers stay safe and secure, we are offering various services and guidance digitally. We have trained our field engineers to provide solutions to our customer needs through various virtual tools including video call assisted self- service. Based on our philosophy of ‘making a difference’, Havells continues with its rigorous efforts to ensure trouble free livelihood of our customers.”
For a comfortable life indoors, it is important to maintain all our Home / Kitchen Appliances, Fans and other electrical accessories regularly. Some of the products like Air Conditioners, Water Purifiers, Washing Machines, Air Coolers etc. require regular servicing.
