“Our Smart Hosted PBX solution ensures 24*7 connectivity for their employees and agents to connect with their customers” – By, Mr. Joyjeet Bose, Sr. Vice President – SME Operations, Tata Teleservices

• How TTBS is supporting Enterprises and SMBs across industry sectors with various work-from-home and smart solutions?

As most of the enterprises have moved their operations to Work from Home mode, we have streamlined our suite of ‘Work from Home’ solutions to improve their efficiency and productivity. Our solutions empower the enterprises with robust, end-to-end connectivity solutions with secure access, collaboration, and back-office operations. Solutions like “Hosted Voice Services” allow enterprises to quickly set up distributed call centers which enable agents and Enterprise employees to work from home. Others like, Audio and Web Conferencing solutions, International Bridging Services ensure connectivity and collaboration amongst teams spread geographically across the globe. Business continuity solutions for data & voice allows secured remote access for employees to work from home.

Our Secure Document and Data Management System solutions address the security concerns arising out of a distributed and remote working environment for data and Voice services.

Our SmartOffice solution integrates voice, data, storage, and applications in one device and saves a customer the time, effort and complexity of working with multiple service providers in setting up an office. We are also the pioneers of SIP Trunk technology for advanced voice connectivity in India and provide 99.5% SLA on voice with a fiber last mile that allows customer to ensure business continuity without worrying about their connectivity.

With remote working becoming the new normal, we are focused on bringing innovative solutions to address the surge in customer demand for connectivity, data security and business continuity during this pandemic.

• How is the newly launched Smart Hosted PBX solutions transforming the remote connectivity of businesses?

The new business paradigm dominated by remote working environments has pushed enterprises to change their business model and move towards hosted solutions to ensure optimum service delivery, stay competent and relevant. Our Smart Hosted PBX solution ensures 24*7 connectivity for their employees and agents to connect with their customers.  SMEs should continue their business even when employees\agents are working from home.

Hosted PBX solution enables business to quickly set up their telecom connectivity which will allow outbound call for their agents\employees for lead generation, customer connect and internal employee communication from home with an excess of CRM or through URL login.  It also allows you to get recording of each call, real time reports, agent wise calling data and many more analysis.

The Smart Hosted PBX solution is ideal for businesses that have requirement for a secure, resilient, cost-effective, fully controlled voice networks. As an end to end digital solution, it is easy to use, completely scalable and is able to grow and adapt in line with the dynamics of the businesses. The solution is well suited for the BPO sector as well as BFSI companies, Healthcare and Paramedic service providers etc.

• TTBS has recently partnered with FirstWave to expand its cyber security portfolio. What are the benefits of such a partnership to the SMB’s?

Our partnership with FirstWave will bring their comprehensive portfolio of next-gen Platform based security solutions to our enterprise customers in India. We will leverage their Cloud Content Security Platform (CCSP), to offer email security, web security, next generation firewall, endpoint security and multi-factor authentication (MFA) Security Services.

TTBS’s Security proposition powered by FirstWave applies machine learning techniques and integrates with Security offerings from Security market leaders such as Cisco, Palo Alto Networks, Trend Micro and Fortinet. This Security Platform will enable our customers to easily access these comprehensive cybersecurity solutions that can be rapidly deployed at affordable subscription prices. These solutions will secure our customers using public and private cloud applications while delivering operational efficiencies and reducing their overall security management costs due to multi-tenanted architecture.    

Enterprises across BFSI, IT / ITes, Manufacturing, Healthcare, Fintech, EdTech etc. will now have access to one stop optimized market leading cybersecurity solutions backed by Tata Teleservices 24X7 managed service capabilities and trust.

• What are the opportunities with respect to the adoption of next-gen technologies by Tata Tele Business Services such as IoT, AI and Cloud across enterprises?

COVID-19 pandemic has accelerated the digital transformation curve for enterprises and made us ponder as to how technology can used to save lives and ensure business continuity. Enterprises are looking for solutions that are capex / asset light and boost their productivity while being controlled remotely with minimal human intervention. The priority at this point of time is to integrate and streamline digital infrastructure at various stages of public health, economic momentum, particularly in the context of epidemic forecasting and decision-making. With stricter norms for social distancing and continued restrictions on travel, new-age technologies like Internet of Things (IoT) and Artificial Intelligence (AI) will see more use cases and enterprises will invest in these for long term benefits.

These technologies give organizations the ability to develop new business models which offers endless benefits such as improved real-time interaction with customers, accurate insights, better inventory management, higher employee productivity, better resource allocation, effective forecasting resulting in more efficient business decisions.

TTBS already has an IoT practice focused on Location Based Services like Fleet Management, Asset Tracking, Workforce Tracking, Fuel Monitoring among others. We believe the IoT market will grow exponentially and we will continue to strengthen our IoT services as per our customers’ requirements.

Enterprises are increasingly adopting Cloud services and COVID has accelerated this adoption. TTBS is offering Business Continuity Enterprise Solutions hosted on cloud platform. We have expanded our cloud computing capacity to manage the surge in the data demand during the lockdown. Our customized and scalable solutions ensure ‘Secure Connect’ to the cloud, making a public cloud private and help in managing end to end business encryptions. Since analytics is going to be a major draw for digital enterprises to enhance business intelligence, cloud’s strategic support in scaling small business gives them a rationale to leverage this technology.