Xerox Signs Deal with TCS to Transform its IT Technology Using Cloud and GenAI

Tata Consultancy Services (TCS) has expanded its strategic partnership with Xerox with a landmark, end-to-end transformation program designed to fast track the evolution of the company to a simplified, services-led, software-enabled organization. Under the agreement, TCS will consolidate Xerox’s technology services to improve business outcomes, migrate complex legacy data centers to the Azure public cloud, deploy a cloud-based Digital ERP platform to transform business processes and incorporate generative artificial intelligence (GenAI) into operations to help drive sustainable growth.

TCS will develop a new agile, cloud-first operating model for Xerox. Leveraging the deep capabilities of its service practices such as AI.Cloud, Enterprise Solutions (including TCS Crystallus) and Cognitive Business Operations (including TCS Cognix), TCS will also build an AI-first enterprise platform for Xerox. These TCS capabilities will be combined with the expertise of industry partners such as leading hyperscalers and AI solution providers.

Tino Lancellotti, Chief Information Officer, Xerox, said, “This digital transformation initiative is an important enabler for reinventing our operating model to simplify our geographical, offering, and operational footprint while transforming our clients’ experience. We believe TCS is the right partner to deliver such a complex program given their proven experience both within Xerox and across the industry.”

Headquartered in the US, Xerox is a global leader in digital print technology and related solutions with a presence in nearly 145 countries. Its client base includes small and medium-sized businesses, graphic communications companies, governmental entities, educational institutions, and most Fortune 500 companies. Xerox’s shift to a cloud-first, digital services-led organization is a key milestone in its multi-year Reinvention unveiled in 2023 to transform its revenue mix and deliver sustainable profits.

V Rajanna, President, Technology, Software and Services, TCS, said, “Xerox and TCS have been on a collaboration and co-innovation journey for over two decades, which has grown from strength to strength transforming business functions from finance to HR along the way. We are now excited to partner with Xerox to support their Reinvention to create the foundation for long-term, sustainable growth by establishing the digital core leveraging cloud, AI and next-generation enterprise platforms.”

This announcement reinforces TCS’ strong presence in the US, the largest market for the organization with nearly 50,000 associates and 19 delivery centers. In the 50 years of operations in the region, TCS has established itself as a partner of choice for digital transformation by clients across industry sectors.

Amit Bajaj, President, North America, TCS, said, “Xerox’s Reinvention is a bold initiative founded in the belief that a 100+ year-old organization can rapidly transform itself to be a much simpler, agile, and technology-led firm to better serve its clients. GenAI has catalyzed the next S-curve of enterprise transformation, and we are proud to be partnering with legends of American industry, such as Xerox, to go beyond use cases to realize the promise of this pathbreaking technology at an enterprise scale.”