Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly to us, including your name, email address, and payment information when you create an account. We also collect information about your professional activities that you choose to store in our platform, such as client details, notes, and communications.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions. We do not sell your personal information to third parties.
3. AI-Powered Features
Syntac uses artificial intelligence to provide briefings, draft communications, and generate insights. Your data is processed securely and is never used to train general-purpose AI models. AI-generated content is always presented as suggestions for your review — you retain full control over all communications sent on your behalf.
4. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is controlled through role-based permissions and multi-factor authentication.
5. Healthcare Data (HIPAA)
For healthcare professionals using Syntac, we are designed to support HIPAA compliance. We will sign a Business Associate Agreement (BAA) with covered entities upon request. Protected Health Information (PHI) is handled in accordance with HIPAA requirements and stored in isolated, encrypted environments.
6. Third-Party Integrations
When you connect third-party services (Gmail, Google Calendar, Telegram, WhatsApp), we access only the data necessary to provide our services. You can disconnect any integration at any time from your Connections page, which immediately revokes our access.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Upon account cancellation, you have 30 days to export your data before it is securely deleted from our systems.
8. Your Rights
You have the right to access, correct, or delete your personal information at any time. You can export all your data from your dashboard settings. For any privacy-related requests, contact us at privacy@syntac.org.
9. Cookies & Analytics
We use essential cookies to maintain your session and preferences. We use privacy-respecting analytics to understand how our platform is used. We do not use third-party advertising trackers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date above.
11. Contact
Questions about this Privacy Policy should be sent to privacy@syntac.org